1. What is your return policy?
You want the very best for your dog, and that means shopping with confidence knowing your items have never been in another customer's home, worn by their dog, and then returned. For this reason we do not accept returns.
But, we DO stand by our craftsmanship and quality. If there is an issue with your order, we want to make it right! Please email us right away with concerns.
2. Do you ship internationally?
While our website is not set up for worldwide shipping yet, we can certainly look into the shipping costs for you. Send us an email with your location and we can get estimates for you.
3. When will I receive my order?
The accessories you purchase are made to order! Please allow us 5-7 days to handcraft your accessories with care. Please add an additional 3-5 days delivery time with USPS for all orders. All packages are shipped from Southwest Florida.
4. Can you make a scarf to match a bow I see on your website?
We would be honored to create a matching scarf to a bow you admire on our site. It all depends on how much fabric we have on hand. Some of the Liberty of London fabrics we use are rare. Just send us an email with your request and we can take it from there.
5. What's the largest size scarf that you currently make?
ALL dogs are divine. We would be honored to create a scarf for your dog regardless of size. All we need is the measurement of your dog's neck in inches, as each scarf is custom made.
When you add the scarf to your cart, a box will appear that reads "Order Note". In this space you can type the neck measurement. If you forget, we will reach out via email.
Please keep in mind that these scarves are adjustable, so there's really no need to stress out when taking a measurement. If you still need help, send us an email and we will reach out to connect with you.